Privacy Policy

Last updated: April 21, 2026

This Privacy Policy describes how Ahmad Kakouli ("we", "us", or "our") collects, uses, and shares information when you use our mobile application ("the App"). By using the App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, phone number, password
• Delivery Information: Shipping address, city, area, and contact details
• Order Information: Products purchased, order history, payment method (we do not store full card numbers)
• Appointment Information: Date, time, type, and location of appointments you book
• Communication: Messages and inquiries you send via the App

1.2 Information Collected Automatically

• Device Information: Device model, operating system, language, time zone
• Usage Data: Pages viewed, products browsed, time spent, app crashes
• Push Notification Token: Used to send you order updates and offers

1.3 Information from Third Parties

• Sign in with Google: Name, email, and profile picture (only if you choose to use Google Sign-In)
• Sign in with Apple: Name and email (which may be hidden by Apple's relay service)

2. How We Use Your Information

• To create and manage your account
• To process and deliver your orders
• To schedule and confirm your appointments
• To send order confirmations, shipping updates, and appointment reminders
• To send promotional offers and marketing communications (you can opt out at any time)
• To provide customer support
• To improve our App, products, and services
• To detect, prevent, and address fraud or technical issues
• To comply with legal obligations

3. Payment Processing

We use third-party payment providers (KNET, Visa, MasterCard) to process payments. We do not store your full card details on our servers. Payment data is handled securely by the payment provider in accordance with PCI-DSS standards.

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Delivery Partners: To deliver your orders to your address
• Payment Processors: To complete your payments securely
• Service Providers: Hosting, analytics, push notification services
• Legal Authorities: When required by law or to protect our rights

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and personal data at any time by contacting us at Info@ahmadkakouli.com.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your account and personal data
• Opt out of marketing communications
• Disable push notifications from your device settings
• Withdraw consent at any time

7. Security

We implement reasonable technical and organizational measures to protect your personal information, including encryption in transit (HTTPS), secure authentication, and access controls. However, no method of transmission over the Internet is 100% secure.

8. Children's Privacy

The App is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. International Transfers

Your information may be processed and stored in countries outside Kuwait. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy in the App and updating the "Last updated" date above. Continued use of the App after changes constitutes acceptance of the updated policy.

11. Account Deletion

You can request deletion of your account at any time by:

• Going to Profile then Delete Account in the App, or
• Emailing us at Info@ahmadkakouli.com with the subject "Delete My Account"

We will delete your personal data within 30 days of your request, except for information we are legally required to retain (such as transaction records for tax purposes).

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: Info@ahmadkakouli.com
• Website: ahmadkakouli.com
• Address: Ahmad Kakouli, Kuwait City, Kuwait